Privacy Policy

1. Who we are

Happy Heart Games (“Happy Heart,” “we,” “us,” or “our”) is an independent studio that creates web and mobile games. This Privacy Policy applies to happyheartgames.com and to any Happy Heart game or service that links to it (together, the “Services”).

2. Information we collect

The information we collect depends on how you use the Services:

• Information you provide: your name, email address, support messages, survey responses, or other information you choose to send us.
• Game and device information: game progress, achievements, settings, device type, operating system, browser, language, approximate location derived from IP address, identifiers, crash logs, and performance data.
• Usage information: pages or game features viewed, session dates and length, referring pages, and interactions with the Services.
• Purchase information: product, transaction, and receipt details. Payments are processed by the applicable app store or payment provider; we do not receive your full payment-card number.

3. How we use information

We use information to:

• provide, operate, save progress in, and improve our games;
• respond to questions, support requests, and feedback;
• understand performance and fix technical problems;
• protect players, prevent fraud, and keep the Services safe;
• send service messages and, with consent where required, news;
• comply with law and enforce our agreements.

4. Legal bases

Where applicable law requires a legal basis, we process information to perform our contract with you, pursue legitimate interests such as improving and securing our Services, comply with legal obligations, or based on your consent. You may withdraw consent at any time.

5. How information is shared

We may share information with:

• vendors that provide hosting, analytics, crash reporting, customer support, payment, and other services for us;
• platform providers, such as an app store, when you use their services;
• authorities or others when reasonably necessary to comply with law, protect rights and safety, or prevent abuse;
• a successor in connection with a merger, financing, acquisition, reorganization, or sale of assets.

We do not sell personal information for money. If a game uses advertising or analytics that may constitute “selling” or “sharing” under local law, we will provide the notices and choices required by that law.

6. Cookies and similar technologies

Our website and games may use cookies, local storage, SDKs, and similar technologies to remember settings, measure use, keep the Services secure, and support features. You can manage cookies through your browser and mobile permissions through your device settings. Blocking them may affect some features.

7. Children’s privacy

Our general-audience Services are not directed to children under 13, or the minimum age required in their country, and we do not knowingly collect personal information from them without verifiable parental consent. If a particular game is designed for children, it will use an age-appropriate experience and separate notices or parental controls where required. If you believe a child provided information improperly, contact us so we can investigate and delete it.

8. Retention, storage periods, and deletion

Personal data is deleted or blocked as soon as the purpose of storage ceases to apply. Storage after that purpose has ended may take place if the law requires it. Data is also blocked or deleted when a prescribed storage period expires, unless we still need it to enter into or perform a contract, meet a legal obligation, resolve disputes, or prevent fraud.

Specific storage and deletion periods:

• Website access. When you visit our website, our systems may record your IP address and the date and time of access. The IP address is kept for the duration of the session and deleted when the session ends.
• Log files. Website log files are deleted after seven days at the latest. Longer storage is possible only if IP addresses are deleted or altered so that the visiting client can no longer be identified.
• Support and other enquiries. If you contact us by email or otherwise, the data you provide is processed to handle your request. It is deleted when it is clear from the circumstances that your enquiry or the matter has been conclusively resolved.
• Games. Player and game data are deleted as soon as they are no longer required for the use and provision of the games — for example when you have deleted your account and there are no further reasons for storing the data.
• Legal retention. If data arises in the course of operating the games or the website that we are obliged to retain under tax, commercial, or other regulations, it is deleted only after the applicable statutory retention periods expire.

We use administrative, technical, and physical safeguards designed to protect information. No system is completely secure, so we cannot guarantee absolute security.

9. International transfers

We and our service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for international transfers, such as approved contractual protections.

10. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to processing of your personal information; receive a portable copy; withdraw consent; or appeal a decision. You may also have the right to complain to your local data-protection authority. To make a request, including a deletion request, email support@happyheartgames.com. We may need to verify your identity.

Right to erasure

You may request that we delete the personal data relating to you without delay. We are obliged to delete that data without delay if one of the following reasons applies:

1. The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
2. You withdraw the consent on which the processing was based, and there is no other legal basis for the processing.
3. You object to the processing and there are no overriding legitimate grounds for the processing, or you object to processing for direct marketing.
4. The personal data concerning you have been processed unlawfully.
5. Deletion is necessary for compliance with a legal obligation to which we are subject.
6. The personal data concerning you were collected in relation to information-society services offered to a child.

Notice to other controllers

If we have made the personal data concerning you public and we are obliged to erase it, we will take reasonable measures, including technical measures, to inform the controllers processing that personal data that you have requested erasure of all links to, or copies or replications of, such personal data, taking into account available technology and the cost of implementation.

Exceptions

The right to erasure does not exist insofar as the processing is necessary:

1. to exercise the right to freedom of expression and information;
2. for compliance with a legal obligation which requires processing under applicable law, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
3. for reasons of public interest in the area of public health;
4. for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, insofar as erasure would likely make those purposes impossible or seriously impair them; or
5. to assert, exercise, or defend legal claims.

You may instead ask us to restrict processing — for example if you contest accuracy, the processing is unlawful and you oppose erasure, we no longer need the data but you need it for legal claims, or your objection is still being assessed.

11. Changes to this policy

We may update this policy as our Services or legal obligations change. We will post the updated version here and revise the “Last updated” date. We will provide additional notice when required.

12. Contact us

Questions or privacy requests can be sent to support@happyheartgames.com.